SHIPPING POLICY

1. All prices and transactions are EX WORK, and therefore do not include any transportation cost or associated
2. When on behalf of the CUSTOMER, the loading, transport, logistics, custom clearance, insurance, unloading or installation of the piece at the place of destination is the entire responsibility of the COMPANY will be free of any charges or responsibility over events, loss, or any and all damages, during or after transport or installation. Whenever the client chooses to transport the product(s) by his/her own method or mean, COMPANY will be free of any charges or responsibility over events that might occur during transportation.
3. Shipping Services are available upon request to the COMPANY. Shipping services are charged in separate from Product orders. Quotes for Shipping Services are sent via PRO-FORMA invoice and valid for 10 (ten) working days since the date of issuance.
4. Shipment arranged by COMPANY includes door-to-door, drop off service Delivery personnel are limited to delivering to physical shipping address only. The personnel are not permitted to handle, uncrate, or remove any packaging materials. Should the CUSTOMER request a specific method of shipment beyond the aforementioned shipping method of the COMPANY, the CUSTOMER is subjected to all additional costs of additional services.
5. Additional services would include, but are not limited to: air freight, special handling, and/or white glove
6. COMPANY will not be liable for any damages resulting from handling, loading or unloading by persons acting on behalf of the Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.
7. All transportation services require the receiver of the goods to verify their status with the carrier upon The receiver shall verify the goods conditions with the carrier on the receipt and keep the package. POD (Proof of Delivery) must be signed by the receiver. In case of apparent damage, the receiver must open the goods in front of the carrier and mention the damages on POD (Proof of Delivery). The receiver should keep the products in the final destination and save the packages.
8. All items must be inspected for damage prior to signing the POD (Proof of Delivery). Therefore, it is the customer’s responsibility to inspect the goods and report damage within a maximum of 2 working days for any claim with transport to be COMPANY will not accept any claim on merchandise after 2 (two) working days. Digital photographs of damaged goods and boxes will be required for replacement of damaged goods. The CUSTOMER must save all damaged crates/packaging until claim with carrier is settled. Signature of receipt by CUSTOMER’S agent or employee constitutes full acceptance of all packages stated on the bill of landing or electronic clipboard as is in condition.
9. The CUSTOMER is responsible for all shipping and return charges for any shipment that is refused as well as forfeiture of the CUSTOMER’s The refusal of damaged merchandise in no way relieves the CUSTOMER of responsibility for payment of goods. COMPANY shall not be liable for delay in shipment for any cause, nor shall any delay entitle the CUSTOMER to cancel or refuse delivery of any order that has been shipped. COMPANY will not honor any claims without a formal written claim and photos of damages of the product, crate and packaging.
10. Damages that are caused by the Freight Carrier and occurred during transit from company to the addressee, are not the responsibility of The COMPANY. It is the receiver’s responsibility to inspect items received upon delivery to ensure proper measures can be taken to file a claim with the Freight
11. Every package will come equipped with a Tilt-Watch that measures the degree of which the package was tilted during transit to the Excessive tilt, above 30º, is responsibility of the Freight Carrier. The addressee is responsible for opening the package in the moment of the delivery, check the Tilt-Watch and report it right away in the POD (Proof of Delivery). Provide photographical evidence within 2 (two) working days of delivery to the COMPANY so it can solve the delivery damage claim with the Freight Carrier, as well.
12. Should any of these terms not be followed by the CUSTOMER and should COMPANY have photographical evidence of the items before shipping in good conditions, claims over such items will not be accepted by the COMPANY.
13. Ownership of the product transfers to the CUSTOMER upon the freight carrier taking possession of the order for
    • We will provide an invoice with the GST amount as stipulated by the Indian government and tax system (18% of the total amount of the invoice) for transports in EXW and destined outside the Indian Territory. The client must pay the GST invoice before collecting the
14. Any shipments returned to the COMPANY as a result of CUSTOMER’s unexcused delay or failure to accept delivery will require CUSTOMER to pay all additional costs incurred by COMPANY including storage
15. When the CUSTOMER’s order is nearing completion, COMPANY will notify them so shipment can be
16. All products are carefully packed and inspected prior to

PRODUCT WAREHOUSE

& STORAGE FEES

1. COMPANY reserves the right of applying a storage fee for all PRODUCTS that remain in the shipping warehouse for more than 15 (fifteen) working-days since the notification that the final balance is due, and/or shipping arrangements have not been made within 5 (five) working-days after CUSTOMER being informed that the order is ready to
2. Storage fees may be applied per The charge will be compounding weekly either in the respective country warehouse.
3. The fees are as bellow charges as actual in the respective country of warehouse.
4. Orders that accrue storage fees cannot be released until the fees and/or the remaining balance are If the order extends 1 (one) month after the CUSTOMER was informed that the order is ready to dispatch, the CUSTOMER consents to release the order to COMPANY stock, and the 50% order deposit is lost. In case the order is paid in full, a credit note will be issued: 60% for standard orders and 50% for custom orders.

CERTIFICATIONS

COMPANY may provide all of the following services for a special fee – please contact our staff regarding prices: Certificate of Origin, Authentication of Invoices, ISO Certificates, Inspections, Storage and Demurrage, Change of Details on Final Invoice.