TERMS AND CONDITIONS

Terms and Conditions are subject to change, for the latest version on these Conditions please see it online on our Website. These Conditions can be saved electronically or printed by all users of our Website. Whilst they remain posted on our Website, these Conditions will apply to all transactions carried out via our website, e-mails, WhatsApp, online portals and telephone etc. TERMS AND CONDITIONS FOR ORDERS PLACED BY TELEPHONE, WHATSAPP, E-MAILS, ONLINE PORTALS OR VIA OSHARA® WEBSITE version dated April 2026. All orders are subject to acceptance by the wholesaler (“Seller”) of the Product Line (“Manufacturer”). Buyer (“Buyer”) is defined as the person, firm or company, authority or government department, which purchases the Goods from the Seller. OSHARA® furniture (a unit of DSI INTERIORS Private Limited)

ENTIRE AGREEMENT

Acceptance of orders is based on the express condition that buyer agrees to all of the terms and conditions contained herein. Acceptance of delivery by buyer will constitute buyer’s assent to these terms and conditions. These terms and conditions represent the complete agreement of the parties, and no terms or conditions in any way adding to, modifying, or otherwise changing the provisions stated herein, shall be binding upon manufacturer unless prior written approval is signed and approved by an officer of manufacturer. No modification of any of these terms will be affected by manufacturer’s shipment of goods following receipt of buyer’s purchase order, shipping request or similar forms containing printed terms and conditions conflicting or inconsistent with the terms herein.

FORCE MAJEURE

All quoted completion and delivery dates are estimates only. COMPANY shall not be liable for delays in completion, shipment, or default in delivery for any reason of force majeure or for any cause beyond Manufacturer’s or COMPANY reasonable control including, but not limited to, (a) government action, war, riots, civil commotion, embargoes or martial laws, (b) Manufacturer’s inability to obtain necessary materials from its usual sources of supply, (c) shortage of labor, raw material, production or transportation facilities or other delays in transit, (d)labor difficulty involving employees of Manufacturer or others, (e)fire,floodorothercasualtyorothercontingenciesofmanufactureorshipment. In the event of any delay in Manufacturer’s performance due in whole or in part to any cause beyond Manufacturer’s reasonable control, Manufacturer shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages on account of any delay in delivery of such goods.

PRODUCT FEATURE

The Seller reserves the right, without prior notice, to discontinue products or change specifications on products. COMPANY finishes are applied by hand and may vary in color, tone and character. While COMPANY will make every effort to match the finish, no guarantee can be made of an exact match. COMPANY does not guarantee that finishes will neither fade or oxidize throughout time. COMPANY makes every effort to accurately display the attributes of the Products, including applicable colors on its website. How-ever the actual colors and textures displayed may depend on the user’s device, and COMPANY cannot guarantee that such device will accurately display the same exact colors and textures. Due to the nature of COMPANY manufacturing processes, techniques and selection of materials, certain products may exhibit slight variations, minor marks, pitting, porosity and/or color anomalies. Many wood, stone and metal materials and finishes may vary in color, veining, tone and character. It is considered to be part of their natural beauty. All of the Seller’s drawings, descriptive matter, weights, dimensions, descriptions and illustrations contained in the its catalogues, price lists or advertisements are close approximations only and intended to give a general description of the goods. Furniture pieces are handmade, and therefore are subject to slight variations. All upholstery products can have up to 5cm/1.97in variation due to the handmade process of COMPANY production. COMPANY will not accept custom dimension requests with less than 10cm/3.94in difference from the standard product, or claims regarding dimension variations under 5cm/1.97in. The Seller does not guarantee fabrics, dyed or natural, from fading. The foregoing warranty is in lieu of and excludes all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any implied warranties of merchantability or fitness. COMPANY is free to apply any design changes without prior notice. Images on the catalogue or website may vary from the final product. Mattresses are not included on our beds.

PRODUCT CUSTOMIZATION

COMPANY has the ability to customize existing products or new products to meet contract specifications – some situations that require custom designs are subject to an upcharge. Special pricing based on quantity and features will be provided upon request for all customized products – decision will be made on a case-by-case basis and the Buyer will be notified of any respective fees. COMPANY reserves the right to upcharge by up to 20% of any product with gold, nickel, black nickel or copper finishes apart from its standard metal ones. COMPANY reserves the right to upcharge by up to 20% of any product with real leather apart from its standard ones. COMPANY reserves the right to upcharge by up to 10% of any product with synthetic leather. COMPANY reserves the right to upcharge 75€/$90 per color to any product which uses a RAL colors apart from its standard lacquered ones. COMPANY is able to provide all lighting pieces with LED bulbs instead of halogen bulbs. 20€ are charged per each LED bulb. Before any order, COMPANY is free to charge a design fee for more extensive drawings or renders the Buyer may request for customized products. These fees are non-refundable once paid for and will be deducted on the final cost of the order. Should any product need extensive and more detailed customization, COMPANY will only proceed to the prototyping phase once any technical drawings of such customizations have been signed by the Buyer. Any customization regarding specific dimensions or finishes will require special pricing based on product quantity and features. In such cases, additional design fees may apply. This will be determined on a case-by-case basis at which time the Buyer will be notified of any said fees. For pieces with custom specifications the Seller reserves the right to extend the listed lead time. Custom orders are not returnable under any circumstances COMPANY reserves the right to upcharge by up to 20% if marble is not standard

CUSTOMER’S OWN

MATERIAL/LEATHER (COM/COL) Fabric quantity requirements are based on a standard width of 1,40m/55.11in for plain fabrics. If the Buyer’s fabric has a different width or contains a pattern, COMPANY must be notified in order to provide the Buyer with the exact required fabric quantity. If the pattern requires matching, COMPANY must be notified of the repeating patterns for a calculation of additional yardage/meters required and/or additional charge for matching. The Buyer is responsible for advising COMPANY in writing of any specific requirements to special alignment, placement of or detail, front or back of the COM/COL. Otherwise COM/COL will be applied according to the upholsterer’s guidelines based on the standard model. The Buyer is responsible for the fabric costs and all export fees to the COMPANY warehouse. COMPANY does not accept any fabrics if the charges are applied to the addressee. COMPANY is not responsible for COM/COL orders, when the fabric features put into question the quality of the final product. A complete copy of the COM/COL Form must be submitted with the pro forma together with the fabric/leather to the COMPANY warehouse, to avoid delays caused by lack of identification (read more at LEAD TIMES). PRICES The values on the Seller’s Euro and Dollar Price List are public and substitute any other published or advertised before. Prices always refer to a single unit and GSTIN / VAT is not included in the price. All legal taxes and fees must be subsequently added to the price. All prices are EX WORK from Porto, Portugal. They do not include any transportation costs or fees. Each time there is a request to change the information in the pro forma already paid in advance, there is an additional administrative fee as actual. Standard packaging is included in the price. Should the Buyer require specific packaging, he will be charged accordingly. All taxes and excises of any nature whatsoever now or hereafter collected by governmental authority, whether federal, state or local, either directly or indirectly, upon the sale or transportation of any goods covered, hereby, shall be paid and borne by Buyer. Special conditions may be applied for large-scale orders. The Seller and the Buyer must agree upon said special conditions in a contract signed by the two parties. CONTACT: info@oshara.in Rappel discounts may be provided by the Seller after a comprehensive analysis of the purchasing order has been carried out. COMPANY has the ability to customize existing products or new products to meet contract specifications. These orders will necessitate special pricing based on quantity and features. Please contact COMPANY for contract quotes.

INTERNET POLICY

Dealer internet websites may neither advertise, nor in any way, display COMPANY name, logo, product images or any other proprietary company emblem or information without prior written consent from the company. Dealer websites may not display pricing lower than COMPANY’s MSRP, promotional offers, discounts or value statements (e.g. lowest price in town). Please contact COMPANY for further company guidelines on internet usage. By filling out any form present on the COMPANY website, you are automatically subscribing to our newsletter database. At any moment you can unsubscribe by sending an email to info@oshara.in

ACCOUNTS

All accounts will only be registered once the first pro-forma is issued. The Buyer has to provide valid company details such as: Billing name, Billing Address, GSTIN / VAT number (company registration number or resale number).

PAYMENT CONDITIONS

Standard Product requires a 50% advance payment to start production. Custom-made Product requires a 100% advance payment to start production. COMPANY reserves the right to keep the production of any order on hold until its pro-forma is duly validated (signed and/or stamped). If the order contains pieces considered standard and pieces considered custom-made product, it will be requested 50% of the value of the standard pieces to initiate production. In the case of custom made product, it will be requested 100% of the value to initiate production. The production starts only after COMPANY has confirmed that the pro-forma invoice is signed/stamped by the Buyer and the advanced payment value has been received. The payment must be made by account transfer (in Rupees) and the confirmation (receipt) of the transfer must be sent along with the signed and stamped invoice by email at accounts@oshara.in The lead time starts counting on the day the order proceeds to production. Lead time: 6 to 8 weeks (FOR STANDARD PRODUCTS, DOES NOT INCLUDE SHIPPING TIME, see also LEAD TIMES). The remaining amount must be paid until 3 days before the expedition date. COMPANY reserves the right to postpone the expedition date until full payment is received and confirmed. All products are COMPANY’s property until the payment is fully received ad confirmed.

FLOOR SAMPLES

Floor Samples – Get unmatched savings on discount furniture. COMPANY brings a collection of floor samples at great value and ready to ship. These pieces, in most cases, are used in our design trade shows, showrooms or returned pieces from our clients. Due to the handmade nature of all of our products, finishes may vary, and minor imperfections may exist. Quantities are limited and all sales are final. You can find some furniture pieces that have been featured in our showrooms and discontinued products as well (every piece functions properly and shows no signs of any mechanical flaw nor functional imperfection); There are also “Floor Samples” that have been rotated off of the showroom. While these pieces have been used, they are still in excellent working conditions. Please note that the sale of “floor samples” are final. No returns will be accepted, no other discounts applied and stock is limited to what is available in store. Every piece available at Floor Samples is sold as a single unit, there might be the possibility of a piece not being available due to orders being placed simultaneously. If in fact, this type of situation occurs, our team will contact you to give you other solutions.

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